FAQ

Can I cancel or change an order?

Yes, except for customized products.
After printing begins, we cannot guarantee changes to any customizations. Contact us as soon as possible at info@ct-designer.com or via chat for assistance.

I purchased the wrong size. Can I return or exchange it if it hasn't shipped yet?

Yes, please let us know as soon as possible.
If it hasn’t been shipped yet, we will process the exchange, but it may take longer.
If you’ve already received your order, we can process an exchange. In this case, you’ll be responsible for shipping costs.

I ordered a customized product. Can I return it?

No, personalized products cannot be returned as they are made to measure for you. Before printing, you will be sent a proof for approval; once approved, returns will no longer be possible.

Can I make a return using any payment method I used?

Yes, it is possible.

How long does the 10% discount I get after signing up for the newsletter last?

The discount code is valid indefinitely, but is only valid once using the same email address used to subscribe to the newsletter as the billing address.

I can't find the newsletter subscription: what do I do?

You can find the newsletter section on the Community page.

How can I apply a discount code?

On the Checkout page or on the Cart page you will find the section dedicated to coupons.

Can discount codes be combined with each other?

It depends on the discount code.
Each discount code will indicate whether it can be combined or not.

I entered a discount code, but the products weren't discounted. Why?

Make sure the discount code you entered is correct and that the discount applies to the selected products. If you encounter any issues, please contact us at info@ct-designer.com or chat for assistance.

I'm an influencer/company/retailer, is it possible to collaborate with CT?

Of course! If you have an idea, a brand, or a project, write to us at info@ct-designer.com. We’re always open to new collaborations.

Do you also ship internationally?

Yes! We ship throughout Italy and to select European countries. You can find the complete list on our Shipping page.

How long does it take to receive my order?

Since these are print-on-demand products, we take a few days to create your item before shipping. You’ll typically receive your order within 5-10 business days, depending on the destination country.

Can I track the shipment of my order?

Certo! Appena il tuo ordine è stato spedito, riceverai un’e-mail con il link per tracciare il pacco.

Is it possible to delay the shipment of an order?

Of course! As soon as your order ships, you’ll receive an email with a link to track your package.
If it has been shipped, you can schedule delivery via courier.

Can I change my shipping address?

Yes, if it hasn’t shipped yet, we can change the address.
If it has shipped, you’ll need to contact the courier directly.

What happens if the courier can't deliver my package?

You can reschedule your delivery directly through the courier.
If you encounter any difficulties, please contact us at info@ct-designer.com or via chat.

Can I combine or ship two orders together?

If none of your orders have been shipped, please contact us at info@ct-designer.com or via chat.

My order was returned to sender, what should I do?

I received a wrong or damaged product, what can I do?

How does personalization with my photo work?

Choose one of the customizable products
Carica fino a 5 immagini della grafica che vuoi realizzare
If you want, add the text that will accompany the graphic

After a few days, you’ll receive the graphic design draft of your customization via email.
You can request any further changes, and once the artwork is confirmed, we’ll proceed with printing and shipping!

Are the products sustainable?

Yes! We try to use primarily sustainable or low-impact materials and only print what’s ordered, to avoid waste.

Can I wash the products in the washing machine?

It depends: always follow the instructions on the label on the package to make them last as long as possible.
Generally for:

Clothing: recommended washing at 30°, do not tumble dry, iron inside out.
Accessories: Hand wash recommended, do not tumble dry.

What do I receive if I sign up for the newsletter?

If you sign up for the newsletter, you’ll receive a 10% discount on the entire shop.
Spoiler alert: it’s not just boring emails!
The newsletters contain news, previews, and special offers reserved only for subscribers.

How do I review a purchased product?

A few days after your purchase, you’ll receive an email requesting a review. Otherwise, please contact us at info@ct-designer.com or via chat.

I registered on the site but I didn't receive the confirmation email.

I can't log in to the site.

Are you also present on social media?

Yes, you can find us on Instagram, Facebook and Tiktok.

What payment methods do you accept?

Puoi pagare con carta di credito/debito, PayPal, Satispay, bonifico bancario, Apple Pay o Google Pay.

Is it safe to buy from your site?

Absolutely. Our site uses security protocols to protect your data and payments. We process credit/debit card payments through PayPal.

Is there an invoice, receipt, or product price details included in the package?

No, you will only receive your order summary via email after payment.

I made a bank transfer, but my order is still pending payment. Why?

The order will only be processed once the funds have cleared into our bank account.
Typically, if you didn’t make an instant transfer, it takes a couple of days to process.

Ho dimenticato di aggiungere un prodotto nel carrello prima di completare l'ordine.