MY ACCOUNT
FAQ SUNFLOWER SEEDS
What is a Sunflower Seed?
A Sunflower Seed is a loyalty point.
How much is a sunflower seed worth?
One sunflower seed is worth €10.
What is the Seed count based on?
The calculation is based on the subtotal of products and the objectives to be achieved, present in the profile.
Do the prices of the products already include taxes?
Yes. In fact, Sunflower Seeds will be calculated on the price including taxes.
I already have my billing email address registered. Will I be assigned Sunflower Seeds if I register?
Yes. If you wish to register on the site using the same billing email address as previous orders, you will still receive your points once registered.
What happens to the sunflower seeds if my order is cancelled?
Sunflower Seeds related to the cancelled order will be removed.
If the order is refunded, what happens to the Sunflower Seeds?
The Sunflower Seeds obtained will be removed.
Are sunflower seeds given as a full order value even when using a coupon?
No, the Sunflower Seeds will be related to the amount actually paid.
Do sunflower seeds have an expiration date?
No. Sunflower seeds do not expire.
How do you convert points into discounts?
When converting discount points, each level has a different correspondence between seeds and discount.
Infant: less than 25 seeds = 0% discount, Small: 25 seeds = 5% discount, Medium: 25 seeds = 8% discount, Teen: 25 seeds = 10% discount, Big: 25 seeds = 13% discount, Adventurer: 25 seeds = 15% discount, Warrior: 25 seeds = 18% discount, King: 25 seeds = 20% discount.
When redeeming points, is the discount calculated on the product price including taxes?
Yes. The price redemption discount includes taxes.
Can discounts also be applied to products on sale?
No, the products on offer cannot be purchased with the Sunflower Seeds conversion.
Is shipping free when redeeming Sunflower Seeds?
No, shipping is not free.
Can users convert Sunflower Seeds into a coupon to share?
No. Sunflower Seeds cannot be shared, even if converted.
How do I level up?
Each level corresponds to a certain amount of Sunflower Seeds to collect. Once you complete a level, you’ll receive extra Seeds.
If I convert Sunflower Seeds into a discount, will I lose the level I achieved?
No, once you conquer the level, you will not lose it by using the Sunflower Seeds.
When do I get Sunflower Seeds?
Sunflower Seeds are obtained by purchasing products in the shop.
You can also earn extra points by completing certain actions:
By purchasing: 1 seed for every €10 spent, Registration: 5 seeds, Complete your profile: 5 seeds, Birthday: 5 seeds, Pass level: 5 seeds.
Also follow our Instagram profile and participate in suggested activities and games to earn more seeds.
